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Employment Summary

(Skills list below)


Continuous Improvement Engineer — State of Vermont
  • Worked with stakeholders throughout the product cycle to support changing requirements
  • Analyzed processes for inefficiencies through gemba walks, lean principles, and other continuous improvement techniques
  • Communicated with a high-speed team in a remote-work environment
Cybersecurity & Data Science Intern — Union Mutual Insurance
  • Generated 7 documents and 11 tabletop exercises to support creation of a new threat and incident response team
  • Used Excel, Tableau, SQL, and PowerBI to analyze >7 million data points into actionable insights on preventable losses
  • Served as project manager on intern team developing automatic-water-shutoff incentive plan with projected savings of $860,000/yr
TA, Computer Programming: Python — University of Vermont
  • Instructed beginners on the fundamentals of programming
Technology Support — Lazerworks Computer
  • Engineered a new POS workflow with custom macros to cut inventory processing times by over 50%
  • Balanced numerous customers in a fast-paced environment
  • Served as the first point of contact over-the-phone and in-person for software and hardware troubleshooting and repair, while communicating complex issues to non-technical clients
IT Department Intern — Canaan Schools
  • Managed the box-to-desk rollout of 40+ Chromebooks with G Suite account integration
  • Re-imaged 100+ outdated computers and added them to the local network in preparation for an organizational upgrade to Windows 10
  • Managed 200+ student and faculty accounts through G Suite alongside a Barracuda Web Security Gateway to comply with COPPA regulations

Skills


Programming Languages

Python 3 (PEP8), HTML/CSS, C++, SQL, Java

Software

Microsoft Excel / PowerBI, Git / GitHub, VSCode, JetBrains IDEs, Tableau, DataGrip, FortiGate Firewall, Sophos Endpoint, Inkscape SVG Editor

Relevant Coursework

Computer Architecture, Web Design, Computability & Complexity, Cybersecurity, Discrete Structures, Object-Oriented Programming, Continous Improvement

Other

Data Analysis, Data Visualization, Project Management, Technical Writing, Technical Support, Customer Service

Download Resume

Projects


Business Continuity & Response Plan Policy Document
Misson:
  • Improve Union Mutual's cyber threat readiness
Work completed:

Developed a full business response plan based on CISA, NIST, and US Chamber of Commerce best practices consisting of:

  • Overarching policy strategy with management feedback and commitments
  • 3 incident plans for building loss, a ransomware attack, and a personal data breach
  • 4 sample checklists to be activated in current and future incident plans
  • 11 tabletop exercises with buy-in from all business units to practice the incident response cycle

My research over the summer led to the creation of a new, interdepartmental incident response unit.

Lessons learned:
  • Knowledge of best practices and common weak points in medium-large organziations' cybersecurity
  • Organzing and efficiently summaraizng large volumes of written information
  • Understanding and communicating to different audiances at appropriate technical knowlege
US Drone Strike Analysis C++ Python
Misson:
  • Better understand of the scale of the US engagement in Afghanistan
  • Build working knowledge of Big-O complexity
Work completed:

This project analyzed and manipulated data from the non-profit Armed Conflict Location & Event Data Project (ACLED). First, Python was used to strip unneeded fields, narrow the data, and assign new unique IDs. Next, the C++ program read the file into a vector of objects of a custom class, and used several methods to pull out insights, such as trends in targets and locations, and total casualties. A variety of sorting algorithms, trees, and hash functions were compared for space and time efficiency.

Lessons learned:
  • The importance of giving debugging a healthy portion of the time budget (Murphy's Law doesn't mess around)
  • Advantages and disadvantages of various data structures and sorting algorithms
  • Data sanitization and standardization

©  Jonah Cote

Have a wonderful !

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